Plain version: we quote the work before we start, you own your data and your domain, we host and maintain the software, and either of us can end the monthly arrangement with 30 days notice.
These cover use of this website and the general shape of our work together. The specific project is governed by the written proposal and invoice you sign, and where the two disagree, the signed proposal wins.
We design and build custom websites and customer-management software, migrate existing data into it, configure automations, train your team, and host and maintain the result. What is included in your build is listed in your proposal.
Either of us can end the ongoing hosting and support arrangement with 30 days written notice. On termination we will provide a full export of your data. Fees already paid for a build that has been delivered are not refundable.
You are responsible for how you use the system, including compliance with the rules that govern your own outreach: the TCPA, state telemarketing and texting laws, carrier registration for business messaging, CAN-SPAM, and any privacy or licensing rules specific to your industry. You are responsible for obtaining consent before contacting people, honouring opt-outs, and for the accuracy of any data you import.
We are not a payroll processor, a law firm, an insurance agency or a certified electronic health record provider. Systems we build are not intended to store protected health information unless that is specifically scoped and contracted. Quoting tools require your own licensing and carrier appointments.
We aim for continuous availability and use reputable hosting, but we do not guarantee uninterrupted service. Planned maintenance is scheduled outside business hours where possible. Support is provided during business hours by email.
To the extent the law allows, our total liability for any claim is limited to the fees you paid us in the twelve months before the claim. We are not liable for lost profits or indirect losses. Nothing here limits liability that cannot legally be limited.
We may update these terms and will post the revised date above. Changes do not affect a signed proposal already in progress.
These terms are governed by the laws of the State of Florida.